Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Mailing address
• Property or delivery address
• Email address
• Telephone number
• Billing information
• Information submitted through contact forms
• Information submitted when requesting a quote
• Property information
• Delivery-location information
• Financing-related information you choose to provide
• Product and model preferences
• Communications between you and Home Suite Tiny Homes
• Documents, photographs, plans, or other materials you voluntarily provide
• Information necessary to process purchases, deposits, deliveries, installation, or setup services

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• General website activity
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Respond to questions and inquiries
• Prepare estimates and quotes
• Process orders and payments
• Coordinate manufacturing
• Coordinate shipping and delivery
• Coordinate setup, installation, or foundation services when included
• Schedule appointments
• Communicate regarding your order or project
• Provide customer service
• Send requested information, plans, brochures, specifications, or other materials
• Maintain transaction and business records
• Improve our website, products, services, and customer experience
• Prevent fraud or misuse of our services
• Comply with legal, accounting, regulatory, or contractual obligations
• Send Home Suite Tiny Homes promotional communications when you have consented to receive them

We do not provide your personal information to unrelated third parties so they can market their own products or services to you.

3. Email, Text Message, and Telephone Communications

If you provide your email address or telephone number, we may contact you regarding:

• Your inquiry
• Quotes or estimates
• Appointments
• Orders
• Deposits or payments
• Product availability
• Manufacturing updates
• Shipping or delivery
• Installation or setup
• Customer service
• Other services you have requested

If you separately consent to receive promotional messages from Home Suite Tiny Homes, we may also send occasional information about our products, services, promotions, or company updates.

You may opt out of promotional emails at any time by using the unsubscribe link provided in the email.

You may opt out of promotional text messages by replying STOP or following the instructions contained in the message.

Message and data rates may apply.

Consent to receive promotional text messages or emails is not a condition of purchasing a product or service.

4. SMS Privacy

Mobile information, including telephone numbers and SMS consent information, will not be sold, rented, or shared with third parties for their marketing or promotional purposes.

We may provide limited information to service providers that assist us with delivering text messages or communications on our behalf.

Those providers may only use that information to perform services for Home Suite Tiny Homes and not for their own independent marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate website features
• Remember user preferences
• Understand website activity
• Improve website performance
• Help identify technical problems
• Measure website effectiveness

You may adjust your browser settings to limit or reject cookies.

Disabling cookies may affect certain website functions.

6. Payment Information

Payments may be processed through third-party payment processors, banks, financing companies, or merchant service providers.

These providers may receive information necessary to process your transaction.

Home Suite Tiny Homes does not authorize payment processors or other financial service providers to use customer information for unrelated marketing purposes on our behalf.

Payment providers may maintain their own privacy policies and security procedures.

7. When We May Share Information

Home Suite Tiny Homes does not sell or rent personal information.

We may disclose limited personal information only when reasonably necessary to operate our business, complete your transaction, provide a service you requested, or comply with legal requirements.

This may include sharing information with service providers such as:

• Manufacturers
• Freight carriers
• Shipping companies
• Delivery providers
• Contractors
• Installers
• Foundation providers
• Engineers
• Architects or designers
• Payment processors
• Financing providers when requested by the customer
• Insurance providers when applicable
• Website hosting providers
• Customer relationship management providers
• Email or text communication providers
• Accountants, attorneys, or other professional advisers

These parties should receive only the information reasonably necessary to provide the applicable service.

Home Suite Tiny Homes does not share your personal information with these providers so that they can independently advertise or market their products or services to you.

8. Legally Required Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to a subpoena, court order, or other lawful request
• Cooperate with government or regulatory authorities
• Protect the rights, property, or safety of Home Suite Tiny Homes, our customers, or others
• Investigate suspected fraud, unlawful activity, or misuse of our services
• Establish, exercise, or defend legal claims

9. Third-Party Websites

Our website may contain links to other websites or services. For example, we may provide links to manufacturers, financing providers, government agencies, contractors, social-media platforms, or other resources.

Once you leave our website, the privacy practices of the third-party website apply.

Home Suite Tiny Homes is not responsible for the privacy practices, content, or security of independently operated third-party websites.

10. Real Estate Services

Home Suite Tiny Homes may provide information or referrals related to land or real estate.

Any licensed real estate brokerage services provided through a separate company are governed by that company's agreements, disclosures, and privacy practices.

Purchasing a tiny home does not include land unless specifically stated in a written agreement.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to safeguard customer information.

However, no website, email system, wireless transmission, electronic storage method, or internet-based service can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication methods.

12. Data Retention

We may retain customer information for as long as reasonably necessary to:

• Process or complete transactions
• Provide ongoing customer service
• Maintain warranty or product records
• Maintain accounting and tax records
• Satisfy contractual obligations
• Resolve disputes
• Prevent fraud
• Comply with legal or regulatory requirements

Information that is no longer reasonably required may be deleted, securely destroyed, or anonymized when appropriate.

13. Your Privacy Choices

You may contact us to request that we:

• Update your contact information
• Correct inaccurate personal information
• Stop sending promotional communications
• Review certain information associated with your account or inquiry
• Delete certain personal information where deletion is permitted and reasonably practical

We may be legally or commercially required to retain certain transaction, accounting, contractual, warranty, or regulatory records.

14. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.

15. Social Media

If you communicate with Home Suite Tiny Homes through social-media platforms such as Facebook, Instagram, YouTube, TikTok, or other platforms, your interactions may also be governed by the privacy policy of that platform.

Information you publicly post on a social-media platform may be visible to other users.

16. Business Transfers

If Home Suite Tiny Homes LLC is involved in a merger, acquisition, restructuring, financing transaction, sale of substantially all business assets, or similar business transaction, customer information may be transferred as part of that transaction as permitted by law.

Any successor receiving such information would remain subject to applicable privacy requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

The updated version will be posted on our website with a revised effective date.

18. Contact Us

If you have questions about this Privacy Policy, wish to update your information, or want to exercise a privacy preference, please contact:

Home Suite Tiny Homes LLC

Email: [email protected]

Website: bigislandtinyspaces.com

Hawaii, USA